Effects of online tobacco cessation services – 2/17/10

Q: The following question from the Alabama Department of Public Health is directed toward states that offer online tobacco cessation services.
 
When your state’s online cessation service was implemented, was there any impact on your state’s telephone quitline? What were the short-term and/or long-term effects on your quitline call volume, caller demographics, etc? Were there any other unexpected consequences of implementing online cessation services?

A:

1. New Hampshire: In NH, our on-line cessation service is formatted to allow a person to e-request a call-back from a treatment counselor.  At one time there was a "Quit Wizard" program which provided on-line interactive cessation counseling.  This service is no longer a part of NH's Try-To-STOP TOBACCO Resource Center.
    
2. West Virginia: As for West Virginia… We have had a statewide tobacco cessation [telephone] quitline for over a decade.
    
   There has really not been a time when significant additional services or implementation of significant new services have been added.

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